Quest Find eStore is a leading retail destination in Accra, Ghana, specializing in premium electronic gadgets and fashionable clothing. With multiple branches strategically located across the country, Quest Find has established itself as a trusted name for quality products and exceptional customer service.
The company offers a carefully curated selection of the latest smartphones, laptops, tablets, audio equipment, smart home devices, and trending fashion pieces. Quest Find prides itself on sourcing authentic products from reputable brands and delivering them at competitive prices. Their knowledgeable staff provides expert guidance to help customers find products that perfectly match their needs and lifestyle, making Quest Find more than just a store it’s a destination for technology and style enthusiasts across Ghana.
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The Challenge
Quest Find eStore faced a significant limitation in their business model: despite having multiple successful physical locations across Ghana, they had no online sales channel. This meant they could only serve customers who visited their brick-and-mortar stores, severely restricting their market reach and growth potential.
The retail landscape was rapidly evolving, with more consumers preferring the convenience of online shopping. Customers outside of cities where Quest Find had physical stores were unable to access their products, and the company was missing out on international sales opportunities.
Quest Find eStore needed a robust e-commerce solution that would allow them to sell their electronics and clothing online, manage inventory efficiently across multiple locations, process secure payments, and handle shipping logistics both domestically and internationally.
What did
Mershark do
We developed a comprehensive e-commerce platform for Quest Find eStore, building a fully functional online store using WordPress and WooCommerce, enhanced with custom PHP, JavaScript, HTML, CSS, and PostgreSQL database integration.
The website features an intuitive, modern design with organized product categories for both electronics and clothing. We implemented a sophisticated product catalog system with detailed product pages, high-resolution images, specifications, and customer reviews. Advanced search and filtering capabilities allow customers to easily find products by category, brand, and price range.
A secure payment gateway was integrated to handle transactions safely, supporting multiple payment methods including credit cards, debit cards, and mobile money options. We built a comprehensive order management system that allows Quest Find staff to track orders, manage inventory across multiple locations, and process fulfillments efficiently.
The platform includes customer accounts for order tracking and saved preferences, automated email notifications for order updates, and configured shipping options for both domestic and international delivery. The website is fully responsive and optimized for mobile devices.
The Results
- Successfully launched fully functional e-commerce platform
- Enabled online sales across Ghana and internationally
- Expanded market reach beyond physical store locations
- Established 24/7 sales capability independent of store hours
- Integrated multi-location inventory management
- Created mobile-responsive shopping experience
- Opened new revenue streams through online sales channels
- Enhanced customer convenience with anytime, anywhere shopping
